Testimonials for TEch Doctor

THE TECH DOCTOR - IT Services Testimonials

“In the ‘80s and ‘90s, I ran an award-winning government and public affairs firm, based in Washington, D.C. with satellite offices in Baltimore, Maryland. While I’m very good in my field, I am a “tech troglodyte.” And when I was besieged by a myriad of problems ( I fondly recalled as my high tech low point. ), I quickly called a close friend at a global PR firm and she recommended Dallas Smith ( up until then, one of my tech-savvy employees was able to assist me with small issues, but this was a meltdown. )

Dallas, who had a very full schedule that day, managed to get to my downtown offices by 4:00p.m. And in less than forty-five minutes my computer was up and humming. Dallas even took the time to explain what had happened with my desktop, in an effort to make me understand precisely what had occurred, which led to my computer woes. Best of all, after coming in the same day, his fee was very reasonable. I called my friend who referred Dallas to me and told her I owed her ( an expensive ) dinner and again thanked her profusely. We knew who to call for technology issues in my firm. . .and there were many times we needed Dallas to straighten things out.

I sold my firm some seven years later and set up an office in my home in Georgetown. And that meant setting up an entirely new desktop computer station in my office. Dallas told me what he recommended and he offered to make the equipment purchases. Then when everything arrived, he had it all up and running smoothly in a little over an hour and a half. Since that time, Dallas recommended periodic updates, both to the soft and hard ware. Dallas never “price gouged” and in fact, by ordering equipment through his channels, he actually saved me money. He saw me through a brief move to California ( by carefully packing up my computer and attendant hard ware ) and giving me advice how to set things up once I was there.

I moved back to Washington for a little less than two years, before retiring to Palm Beach. And Dallas Smith has been “with me” every step of the way. And when I call Dallas with a problem or issue, thanks to team viewer, it’s almost as good as having him right here with me.

Dallas Smith offers the finest technical support and service and I honestly can’t recommend him more highly. And I’m pleased he’s been “part of my team” for more than twenty years.

David M. Petrou, APR


October 2018
Dallas Smith has taken care of all my computer needs for several years and is continuing to do this. I have purchased computers and WiFi equipment plus having my Phone serviced as needed. He has consistently replied to my requests in a very timely manner and is of good character.

Respectfully, Sara Blum


1/18/2018
Dallas has assisted us twice with our computer problems. He is very responsive and provides detailed information on the phone so that you have a good understanding of potential cost and work to be done ahead of time. My most recent interaction, he suggested a troubleshoot we could do at home instead of doing it himself and charging us. Thanks, Dallas for great service. Hopefully we don't have to contact you again but if we have a problem, I know that you are reliable and honest.

Holly T. Baltimore MD


8/7/2016
Dallas is terrific. He has helped me solve numerous computer problems, and helped me set up a few new lap tops. When I have an issue, he can remote into my computer and resolve whatever issues I am having. He is quick to respond, honest, and reliable. I had a cell phone problem and he trouble shot over email and gave me a quote, all free of charge.

HE-Potomac MD



September 08, 2014
Tech Doctor helped me troubleshoot very specific computer issues with BEX overflow errors with specific software as well as restore points.

Dallas was great, extremely responsive, tons of suggestions, great communication. We didn't find the exact cause of the problem so there was not even a charge. I am computer literate and when I get into sticky situations I will contact him again.

Angie’s List


August 27, 2014

I'm writing this to show my appreciation of Dallas Smith's prompt service and professionalism. I had an issue with my desk top computer and laptop and Dallas came to my house on short notice to fix it at a reasonable price. The computer is now running better than it ever has. I highly recommend his company to anyone seeking computer services.

Gizelle Petit - Gaithersburg MD


Dallas was great! First, he contacted me within 10 minutes of receiving my email. He offered me advice and step by step procedures on what to do with a noisy fan on my newly acquired 3 year old laptop. He started with the least expensive fix and then told me what he would need to do if that did not work. He then told me how to see up my own user name and did all this for free! He spent about 15 minutes on the phone with me. I appreciated his responsiveness, expertise and professionalism. I highly recommend his services and will definitely be calling him again for all my computer needs! I have my own small business as well so it is great to have a computer guru that you can talk to for the large and minor issues.

Stephanie G., October 2013, Angie's List

August 15, 2014

Dallas checked my computer, which was running slow, and cleaned it up remotely. He also gave helpful tips to keep it going.

He called promptly at the agreed time, and did a thorough diagnostic check. He seemed very knowledgeable and efficient. He diagnosed my problems and cleaned up the items he could. He gave me all the options to consider for the problem he couldn't fix: my computer is getting old. He gave me tips to try before considering expensive repair/replacement. I highly recommend him, and the price was excellent

Angie’s List


March 14, 2014

Tech Doctor remotely accessed my computer to fix the main problems I was experiencing and gave me some tips. The work took about an hour and a half to complete.

He did a great job with the work and with educating me on how to keep people from being able to access my computer. He completed the work within a week and we communicated before the appointment primarily via Angie's List messaging.

Angie’s List



6/29/2014
Dallas is amazing! Love that he works QUICKLY & REMOTELY! No dragging my stuff anywhere! Immensely efficient! I've used him for over 3 years & recommended him to friends who've also had great success with him! HONEST, RELIABLE AND AFFORDABLE! Can't get any better than that!

Teresa M. - Denton, TX


July 20, 2014

Tech Doctor Recovered Files / Recycled my old laptop

Dallas was able to come to our home at a time that worked for us and our newborn and did an amazing job! He took the time to explain the different options for us and suggested things that were in our price range. It was a very relaxed experience and we will definitely be calling him again!

Angie’s List


July 26, 2014

Cleaned up files on our home computer-all the way to the Microsoft registry-so we could access the internet using our usual browsers.

Dallas arrived the day after we made initial contact. He arrived at promised time and communicated clearly with us about the issues identified. He was pleasant and professional. Had us up and running in less than 2 hours. We are very happy with the provided services and will definitely call him again for any future issues.

Angie’s List


6/29/2014

Dallas is amazing! Love that he works QUICKLY & REMOTELY! No dragging my stuff anywhere! Immensely efficient! I've used him for over 2 years & recommended him to friends who've also had great success with him! HONEST, RELIABLE AND AFFORDABLE! Can't get any better than that!

Teresa M.


6/20/2014

I have used Dallas Smith on three occasions now and have been completely satisfied every time. Dallas first helped us when our relatively new computer crashed. He helped us recover our files, assisted us in selecting a new system that suits our needs and use, and helped us upgrade our home network. Recently, we used him to remove an OffersWizard adware program. Dallas was able to work remotely to rid our system of this program. He is very knowledgeable, punctual, and responsive to his customer needs. I am a happy repeat customer and would recommend him to anyone who need computer technical assistance.

Jon B. Bethesda, MD


Cleaned my computer,told me about some new and better anti spyware which I bought and am SO happy with! He did all of this remotely as I live in Texas and he in Maryland. He answered right away, just as all the other reviews stated. He couldn't have been nicer, more polite or helpful. He was patient with me which is always a plus. He searched, scrubbed and scoured for any issues. He is extremely thorough, When I told Dallas that I had been unable to reach my local computer expert and then was told that he would get back to me when he was on vacation, he told me he always answers even on vacation. I then said that in that case he never really has a vacation and he laughed and said that this is his business and so he is available. This morning I have an issue with my internet in that the old internet network keeps appearing no matter how many times I delete it. He said that was a new one to him and he would research it and get back to me. Love that! Don't know if there will be a charge for that but if there is, it will be worth it as he has to do some extra work. USE HIM! HE IS TERRIFIC!

Jann C., September 2013, Angie's List

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